Refund policy

CARAKARA Return & Refund Policy

Returns

We do not accept returns, except when an incorrect order has been delivered.

Damaged Cans

If any cans arrive damaged, please contact us on WhatsApp or via email within 24 hours of delivery, along with:

* Your order number.
* The number of damaged cans.
* Clear photographs showing the damage to each affected can and the outer packaging.

Photographs are required to be eligible for a refund. Once verified and approved, we will refund only the damaged cans, based on the actual amount paid for them after any discounts.

For example: If 2 cans in your 6-can pack arrive damaged, we will refund the amount paid for those 2 cans.

No return pickup will be arranged for damaged cans. Approved refunds will be issued to the original payment method.

Wrong Order Delivered

If you receive an incorrect order, please contact us on WhatsApp or via email with your order number and clear photographs of the products received and the shipping label.

We will arrange a return pickup. Please keep the incorrect products unopened and in their original packaging, ready for collection.

Once the returned package has been received and verified, we will dispatch your correct order as soon as possible.