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Returns & Refunds

CARAKARA Return & Refund Policy

Returns

We do not accept returns, except when an incorrect order has been delivered.

Damaged Cans

If any cans arrive damaged, please contact us on WhatsApp or via email within 24 hours of delivery, along with:

* Your order number.
* The number of damaged cans.
* Clear photographs showing the damage to each affected can and the outer packaging.

Photographs are required to be eligible for a refund. Once verified and approved, we will refund only the damaged cans, based on the actual amount paid for them after any discounts.

For example: If 2 cans in your 6-can pack arrive damaged, we will refund the amount paid for those 2 cans.

No return pickup will be arranged for damaged cans. Approved refunds will be issued to the original payment method.

Wrong Order Delivered

If you receive an incorrect order, please contact us on WhatsApp or via email with your order number and clear photographs of the products received and the shipping label.

We will arrange a return pickup. Please keep the incorrect products unopened and in their original packaging, ready for collection.

Once the returned package has been received and verified, we will dispatch your correct order as soon as possible.

CARAKARA eight-can Tasting Pack

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Delivery & replacement

Good things are on their way!

Orders are normally dispatched within 1 business day of placing your order. Delivery typically takes 2–5 business days after dispatch, depending on your location.

Returns & exchanges
As a beverage product, we do not accept returns or exchanges, except when an incorrect order has been delivered.

Damaged cans
If any cans arrive damaged, please contact us within 24 hours of delivery via WhatsApp or email info@carakara.com.

Please share your order number, the number of damaged cans, clear photos of each affected can, and photos of the outer packaging. An unboxing video is not required.

Eligible refunds are issued only for the damaged cans, calculated at the actual net price paid after applicable discounts. No return pickup is required for damaged cans. Refunds are processed to the original payment method.

Incorrect order delivered
Please contact us with your order number, photos of the products received, and the shipping label. We will arrange a return pickup. Keep the items unopened and in their original packaging. Once the returned order is verified, we will dispatch the correct order.

For complete details, please read our Return & Refund Policy .

Disclaimer

CARAKARA products are not intended to diagnose, treat, cure, or prevent any disease. Individual experiences and results may vary.

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