At CARAKARA, we aim to deliver your order quickly and safely so you can enjoy your beverages at the earliest.
1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is shipped, you will receive a tracking link via email or SMS.
Ownership and risk of loss for products pass to the customer upon delivery of the order to the shipping address provided.
2. Shipping Locations
We currently ship across most major cities in India.
If your location is not serviceable by our logistics partners, we will notify you and process a refund if payment has already been made.
Customers are responsible for providing accurate shipping information. CARAKARA shall not be responsible for delivery failures caused by incorrect address details.
3. Delivery Timelines
Estimated delivery timelines:
- Metro cities: 2–4 business day
- Tier-2 cities: 3–6 business day
- Remote locations: 5–8 business days
Delivery timelines may vary depending on logistics availability.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
From time to time, CARAKARA may offer free shipping promotions on selected orders.
5. Delays
While we work with reliable logistics partners, delivery delays may occur due to:
- weather conditions
- logistics disruptions
- regulatory checks
- high seasonal demand
CARAKARA will not be responsible for delays beyond our control but will make reasonable efforts to assist you.
6. Damaged Shipments
If your order arrives damaged or tampered with, please:
- Take photos of the package and product
- Contact us within 24 hours of delivery
Email: support@carakara.co
Our team will review the issue and arrange a replacement or refund where applicable.
7. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Prashma’s Growberry Private Limited
Brand: CARAKARA
Email: support@carakara.co
Registered Office:
Prashma’s Growberry Private Limited
Khasra No. 650, Delhi-Meerut Road
Modinagar, Ghaziabad – 201206